Frequently Asked Questions

If you have not received a confirmation email after placing your order, please contact us via support@ae-gruenkraft.ch. We will try to find out where the problem is as soon as possible and send you a confirmation email.

As soon as you press the order button, it's all about us, because we do everything we can to get your order in your mailbox as quickly as possible. If you change your mind, please send an email to support@gruenkraft-cbd.com. As long as your order has not been delivered to our trusted courier, we can change or cancel your order.

We will send you your invoice within 12 hours of receiving your order. If you have not received one, please send us an email to support@gruenkraft-cbd.com.

Yes. You can specify at checkout that the shipping and billing addresses are different.

After we have polished and securely packed your Grünkraft product, we confidently hand it over to the Swiss Post.

Once we have shipped your package, we will send you a tracking number. If your package does not arrive in your mailbox as expected, please contact us via support@gruenkraft-cbd.com.

We do our best to deliver your desired product as soon as possible. For deliveries within Switzerland we need a maximum of 48 hours. For international deliveries we calculate a maximum of 72 hours.

Basically, in all countries where CBD products can be sold. At Grünkraft, you can automatically order only products that are also legally available in your country.

You can easily enter your voucher or discount code at checkout. Please use the input field provided. Do you have problems with the input? Then contact us via support@gruenkraft-cbd.com and we will look into it as soon as possible.

No. We do not accept installment payments.

We offer the following payment methods:

• Bank transfer

• Credit card (MasterCard, Visa and Amex)

• PayPal

• Cryptocurrency (Bitcoin, Bitcoin Cash, Etherum 2, Litecoin, USD Coin)

E-mail, telephone or alternatively by carrier pigeon. You can send us an e-mail to info@gruenkraft-cbd.com or use one of our contact forms. We will answer you as soon as possible. Do you prefer to chat directly? Then you can reach us MO - FR during office hours at +41 (0)31 552 09 09. We are still unsure about the carrier pigeon. But we are flexible and will be happy to accommodate you. We promise to take good care of them.

We take your suggestions and feedback very seriously and will address your concerns as soon as possible. The best way to do this is to send us an e-mail to: support@gruenkraft-cbd.com.

We work daily to provide you with the broadest possible information platform on the topic of CBD. Have you already visited our blog? There you will find a lot of information about CBD. If you don't find your answer there, please write an email to info@gruenkraft-cbd.com. We will answer you as soon as possible.

No. You do not need a customer account to place an order with Grünkraft. But there are many advantages if you create a Grünkraft customer account. With a customer account you don't have to enter your data again and again in the future and you also have an overview of all your previous orders. In addition, with a Grünkraft customer account you can benefit from attractive conditions and promotions.

Unfortunately no. You can only order our wholesale products as a company with a valid VAT number. Maybe you will find something suitable in our store for retail?

After you have ordered from us, you will receive an order confirmation by e-mail. It will contain your exact order and our bank details. We will prepare your products for shipment and as soon as we receive your payment, we will send them out. You will then receive a shipping confirmation from us, including a tracking number. Didn't get an email? Please check your spam folder or contact us as soon as possible via support@gruenkraft-cbd.com.

If you have not received a confirmation email after placing your order, please contact us by email: support@gruenkraft-cbd.com. We will try to find out the problem as soon as possible and send you a confirmation email.

As soon as you press the order button, it's all about us, because we do everything we can to get your order in the mailbox as quickly as possible. If you change your mind, please send an email to support@gruenkraft-cbd.com. As long as your order has not been delivered to our trusted courier, we can change or cancel your order.

We will send you your invoice within 12 hours after receiving your order. If you have not received an invoice, please send us an email to support@gruenkraft-cbd.com.

Yes, you can indicate at checkout that the shipping and billing addresses are different. If you did not order online, but through our sales staff, let them know the different addresses and we will take care of it for you.

We work with several established shipping companies around the world. We always choose the most reliable partners for your delivery.

Once we have shipped your package, we will send you your tracking number. If your package does not arrive in your mailbox as expected, please contact us via support@gruenkraft-cbd.com.

We do our best to deliver your desired product as soon as possible. For deliveries within Switzerland we calculate a maximum of 48 hours. For international deliveries it is a maximum of 72 hours.

Basically, in all countries where CBD products can be sold. Are you unsure about the legal situation in your country? The best thing to do is to contact a local lawyer and find out whether a CBD company can be established in your country and which products are legal.

Yes, CBD products can be confiscated by customs. BUT: We only offer CBD products that we have already successfully imported into the European region. The import of your CBD products is done by Grünkraft itself and therefore does not rest on your shoulders.

We ship our CBD products with all required documents as standard. This includes: Content analysis, the invoice and any other certificates.

No. It is not possible for us to take back products that have already been opened. However, if you are dissatisfied with any of our products, please contact our customer service and we will find a solution together.

Yes. We Manufacture our products according to the country. We adapt our products to the legal requirements of the importing country.

No. We do not accept installment payments.

We offer the following payment methods:

• Bank transfer

• Credit card (MasterCard, Visa and Amex)

• Cryptocurrency (Bitcoin, Bitcoin Cash, Etherum 2, Litecoin, USD Coin)

We appreciate your interest in the cannabis industry. We are happy to support you in your venture and recommend the following steps:

1. Register with us as a B2B customer in our online store.

2. Order a sample package with our products and choose your favorites.

3. Order your favorite products to offer them to your customers.

4. Make sales and earn money with your margin.

Easier said than done? Contact our customer service if you need a little more help.

Sharing is caring! We offer a variety of possible collaborations. The best way to get in touch is to email info@gruenkraft-cbd.com or fill out one of our contact forms and let's see how we can grow together.

By e-mail, phone or chat. You can conveniently send us an e-mail to info@gruenkraft-cbd.com or use our contact forms. We will answer as soon as possible. Do you prefer to chat directly? Then you can reach us MO - FR during office hours at +41 (0)31 552 09 09.

We take your suggestions and feedback very seriously and will address your concerns as soon as possible. The best way to do this is to send us an e-mail to support@gruenkraft-cbd.com.

We like it personal and therefore: Very much! Our office is in the city of Bern. We will gladly take time for you. It's best to make an appointment right away.